Sears Heating and Air Conditioning in Livonia, MI Open now

Reviews about Sears Heating and Air Conditioning

• ★ ★ ★ ☆ ☆

  August 24, 2020, by Robert L. Pierce
  Thank you for the installs on my new and beautiful windows. They are just beautiful and the working crew that did all the work were more than excellent. These guys deserve a thanks from there boss. The only problem that bothers me is that the salesman gave me a disc that had my billing on it. Well come to find out there was nothing on the disc, you know what I am talking about, the initial visit with the salesman at the beginning of ordering. Now I have to do his work and make some phone calls to get this all straightened out. The (3) stars go to the crew and the empty stars go to the salesman. Again thanks for great work
• ★ ☆ ☆ ☆ ☆

  June 30, 2020, by James Engman
  Sears will send a good salesman with loads of materials and a nice powerpoint to your house to do a wonderful presentation on their quality, then seal the deal with a "first visit discount". Honestly, as described it would have been a decent deal. However, that is the bait, and the switch is coming. We were told that in 3-5 days we'd hear from someone to plan the roof installation. 2 weeks pass and finally they call us to tell us they're going to do the roof three days after that. Okay, great. I went to confirm with their subcontractor that the deal was to use as little sheeting as possible, since then the estimate would be reduced. They breeze through in a day, and when I go to inspect the work done, corners are cut everywhere - overlapping shingles, drip-edge poorly cut and installed improperly, nails blown through shingles, and starter shingles nailed well over six inches from the bottom edge along a whole side of the house. I called and mentioned these issues and they said someone would come out the next day - yet no one came for over a week and what can you do about blown-through nails other than re-roof the whole thing? The cherry on top was SEARS trying to charge us for sheeting the entire house when they didn't put any new sheeting on AT ALL! They finally agreed to take $1500 off, but even then the total only matched the quote for Premium Shingles (we got Oakridge) with no wood, and they evidently did not honor their 3% cash discount. They owe us probably close to another $1000 in refunds, but while you'd think a company like SEARS would be accountable, I doubt we will see it turn up when I contact them.
• ★ ★ ☆ ☆ ☆

  March 24, 2019, by Leah C
  I am only giving 2 stars because I do believe the quality of the product I recieved (windows) is good. However, I am sorely disappointed in the fact that there is some sort of tint to the windows which my husband and I were not informed about during our sales appointment. I find myself turning on lights during the day (which I didn't used to do with our old windows) and I feel like it somewhat negates having energy efficient windows. Regardless of my issues with the windows, I was most disappointed in the fact that I recieved no response when I emailed our project coordinator to tell him about the problem. It was very upsetting after spending so much money on something that we hate.